Policies
Shipping & Handling
In-stock merchandise is usually processed and shipped from one of our warehouses within 3 business days. However, processing times will differ based on the shipment methods we use. Depending on the size and/or weight of your order, an applicable surcharge will be added to the total shipping costs for your order. See below for standard US shipping charges and International shipping procedures:
US Shipping Charges
Pre-Tax Order Total |
Standard Shipping |
Express Delivery |
$ 0.00 – $ 119.99 |
$ 7.75 |
If express/overnight delivery is requested (US only), you will be charged our standard handling rate, plus the cost for expedited delivery as quoted by local freight company. |
$ 120.00 – $ 249.99 |
$ 11.95 |
$ 250.00 – $ 399.99 |
$ 18.99 |
$ 400.00 – $ 599.99 |
$ 28.49 |
$ 600.00 – $ 749.99 |
$ 35.56 |
$ 750.00 – $ 999.99 |
$ 45.10 |
$ 1,000.00 and up … |
4.50% |
International Orders
For international orders, shipping costs will vary by the country we are shipping to and size of your order. You will be charged for regular shipping as outlined above plus the cost for shipping as quoted by the local freight company. We will send you an email notification with the exact cost for shipping your order. You must confirm your approval before the order can ship. Once approved, your order should arrive in 14 – 21 business days.
Returns and Exchanges
We want you to be satisfied with your order. But if something isn't right, let us know. You may exchange or return unused or defective merchandise within 30 days of purchase date. Xcaper offers several convenient ways to return and exchange merchandise:
For returns: Place the merchandise in a box with your original invoice, then send the box back to us via insured mail to the address below. All merchandise returned in original condition & packaging will be refunded for the price paid. Please allow 1-2 billing cycles from the day you return your package for your account to be credited.
For exchanges: Write the word “EXCHANGE” on your original invoice, and list the item(s) you would like to receive in the space provided. Then, include the invoice along with your merchandise in a box and ship it to the address below via insured mail . We'll send in-stock items to you right away. We will charge your credit card for the new merchandise and process your credit for returned merchandise as soon as we receive it.
All returns and exchanges should be shipped via insured mail to:
ATTN: Returns
Xcaper Industries. LLC
Irvine, CA 92614
Or call: 800-368-5705
Privacy Policy
Our Commitment to Privacy - Xcaper Industries values its customers and respects their privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, contests and promotions. We do not sell or rent your personal information to third parties.
This policy describes the personal information we collect about you, why we collect it and how we use it. If you have any questions about our privacy policy, you can always contact Xcaper Industries customer service in any of three ways:
Xcaper Industries, LLC
PO Box 17119
Irvine, CA 92623-7119
If our information practices change in the future, we will post an updated policy on our website. You can tell if the policy has changed by checking the revision date that appears at the end of this policy. You may exercise your choices about how we collect and use your information at any time.
What kind of information does Xcaper collect?
We collect information, such as name, e-mail and postal addresses, phone and credit card numbers from you when you visit our website, place an order online or by phone, save your info with us online, or participate in a contest, promotion or survey. We maintain a record of your product interests and the purchases you make online or by phone.
How does Xcaper use my information?
When you place an order or make a purchase from Xcaper, we use your personal information to process your order, send you e-mail to confirm your order or to contact you via phone, postal mail or e-mail if we have other questions regarding your order or purchase.
If you participate in a contest or promotion (online, over the phone or at one of our retail stores), we may use your personal information to send you e-mails, postal mail, or telephone regarding our products, services, contests and promotions. From time to time, we may use this information to contact you via e-mail, postal mail, or telephone to learn more about your shopping preferences. You always have the choice not to receive marketing information or calls.
How does Xcaper protect kids' privacy?
Xcaper Industries is concerned about the safety of children when they use the Internet and will never knowingly request personally identifiable information from anyone under the age of 13.
Is my information secure?
Protecting your order information is important to us. We use Secure Sockets Layer (SSL) technology to protect your online order information as it is transmitted over the Internet.
Some versions of browsers and some firewalls don't permit communication through secure servers like the ones we use to process orders at Xcaper. To check the security of your connection, you can look at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https."
If your browser or firewall doesn't support SSL, you will not be able to connect to the server, which means you won't be able to mistakenly place an order through an unsecured connection. If you cannot access the secure server for any reason, place your order by phone at 800-368-5705.
Effective: June 1, 2005
Last Revised: [8/1/07]
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