Policies
Shipping & Handling
In-stock merchandise is usually processed and shipped from one of our warehouses within 3 business days. However, processing times will differ based on the shipment methods we use. Depending on the size and/or weight of your order, an applicable surcharge will be added to the total shipping costs for your order. See below for standard US shipping charges and International shipping procedures:
US Shipping Charges
Pre-Tax Order Total |
Standard Shipping |
Express Delivery |
$ 0.00 – $ 119.99 |
$ 9.50 |
If express/overnight delivery is requested (US only), you will be charged our standard handling rate, plus the cost for expedited delivery as quoted by local freight company. |
$ 120.00 – $ 249.99 |
$ 11.95 |
|
$ 250.00 – $ 399.99 |
$ 18.99 |
|
$ 400.00 – $ 599.99 |
$ 28.49 |
|
$ 600.00 – $ 749.99 |
$ 35.56 |
|
$ 750.00 – $ 999.99 |
$ 45.10 |
|
$ 1,000.00 and up … |
4.50% |
International Orders
For international orders, shipping costs will vary by the country we are shipping to and size of your order. You will be charged for regular shipping as outlined above plus the cost for shipping as quoted by the local freight company. We will send you an email notification with the exact cost for shipping your order. You must confirm your approval before the order can ship. Once approved, your order should arrive in 14 – 21 business days.
Returns and Exchanges
We want you to be satisfied with your order. But if something isn't right, let us know. You may exchange or return unused or defective merchandise within 30 days of purchase date. Xcaper offers several convenient ways to return and exchange merchandise:
For returns: Place the merchandise in a box with your original invoice, then send the box back to us via insured mail to the address below. All merchandise returned in original condition & packaging will be refunded for the price paid. Please allow 1-2 billing cycles from the day you return your package for your account to be credited.
For exchanges: Write the word “EXCHANGE” on your original invoice, and list the item(s) you would like to receive in the space provided. Then, include the invoice along with your merchandise in a box and ship it to the address below via insured mail . We'll send in-stock items to you right away. We will charge your credit card for the new merchandise and process your credit for returned merchandise as soon as we receive it.
All returns and exchanges should be shipped via insured mail to:
ATTN: Returns
Xcaper Industries. LLC
Irvine, CA 92614
Or call: 800-368-5705